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We receive our information from the facility where you were seen. Sometimes, all the information is not transferred to us. We encourage our patients to follow up with their insurance company to make sure that a claim has been filed on their behalf.
Usually, x-rays are taken at Medical City Dallas Hospital. They may also be taken at a freestanding imaging center.
One of our radiologists interpreted your x-ray, ultrasound, CT, MRI or other radiology study. He or she dictates the radiology report, which is sent to your attending physician.
Depending on the case, we may be able to set up a short term payment plan.
If an account becomes delinquent, it will be turned over to the collections department and may possibly be assigned to an outside collections agency.
Your insurance company can tell you if we are a participating provider on your plan. We participate with Medicare and several of the larger insurance companies.
At the time you came to the hospital, you signed a form that clearly mentioned that you would receive a separate professional charge for an x-ray. Under medical billing guidelines, doctors must bill for their own work, separate from the hospital charges.
We file all insurance claims according to strict medical billing guidelines. There are several reasons why your claim may have been denied. We bill insurance as a courtesy to you. Since you bear the final responsibility for payment, we respectfully ask you to contact your insurance company to check on the status of your claim and/or to ask them to reconsider your claim if it was initially denied.
No, we do not accept letters of protection.
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